Need help with an online order or a general enquiry? Click here to fill in our enquiry form or send an email to frontdesk@hfindustries.com.au and we will respond to your enquiry as soon as possible.

 

Looking for an answer right away? have a look through our help section below and see if we can answer your question here:

Help?

ORDERING

The HF Industries Online Store reserves the right to cancel an order that can not be completed or increase pricing at any time. For the most up to date information and pricing please make sure you refresh your browser. If any changes are made to an order will we will notify the customer asap.

 

What are your return or exchange policies? Will HF return an item if I decide it is not what I want?

Unfortunately we do not exchange items unless they have a manufacturers defect fault. We urge all our customers to choose their items carefully because we cannot accept returns. Under some circumstances, if a return is arranged with HF Customer Service at the customers expense, your delivery fee will not be refunded and a restocking fee may apply.

 

How do I place an order on the HF Online Store?

If you would like to purchase an item on the HF Online Store, next to the item, click the button that says “Add to Cart” Or click on the Item Box to open the options gallery. When you are taken to the payment page, if you wish to continue shopping you may return to the HF Online Store using the back button or “continue shopping” button. When you are ready for payment continue on to the PayPal checkout making sure that everything listed in your shopping cart is correct.

 

Do I have to have a PayPal Account?

You do NOT need to have a PayPal account to use the HF Online Store Checkout. PayPal is a great third party payment system that can assist you with a lot of your online shopping needs with secure payment, although, you do not need to have an existing account or set a new one up, to use this payment service.

 

What if I don't know which product is right for me?

Easy, we love helping people. Just fill in our contact us form and we will get back to you with as much infromation as you need to make the best choice for you.

 

Is there another way to order and pay if I am not comfortable paying online using PayPal?

If you feel uncomfortable ordering online or paying via PayPal Credit Card services, you may contact us directly and place your order over the phone or via email by sending your order through to our contact email address. Someone will be in touch with you in regards to payment and processing your order from there.

 

How will I know if an item is in stock?

If items are not in stock we will generally try and place a notice on the product page listing them as out of stock. If we don’t get to this in time before your order has been placed we will notify you that it is out of stock and ship as soon as it is available or refund your money.

 

Do you ship internationally?

Please be aware, at this time we are unable to ship outside of Australia from the Online Store. If you wish to purchase product from outside of Australia, please email us about ordering direct with a Sales Representative.

SHIPPING

Even though they are not big, Power Blocks can be very heavy so most of our shipments are sent on pallets using a heavy freight company. Please read the shipping notice to make sure that you can take delivery of your order.

 

How long will my order take to arrive?

After your payment and order have been processed, your items will usually be shipped the next business day. If you require urgent or express shipping, please contact us before placing your order as express services will incur a higher freight charge. From there you will be given your shipping details via email and you will be able to follow your items progress. Depending on the area in which you live in, you should have your order within 2-7 working days.

 

How do I place an order if I live outside of a metro area?

Delivery costs displayed online are for metro areas only. Occasionally, people outside these areas may incur additional freight charges to be able to receive an order in their area. If unsure, please feel free to contact us in advance. If you are outside of a metro area and place your order anyway, we may need to conact you for additional funds to cover the extended delivery costs.

 

How will my order arrive and will I need to assist in the delivery proces?

Most of our orders are dispatched using Mainfreight. Because same of our order are over 25kgs, they need to be palletised. Please Note that if your shipment is over 25kgs, a truck driver does not have to assist you if they choose not to. In this case, some items are shipped in several boxes and are easily manageable once cut away from pallet.

 

How will I know when my order has shipped?

Once shipped, you will recieve your tracking information and the freight company details via email which you can use eiher online or by phone directly with the delivery team.

 

Are you wanting to organise Pick Up for your order? Not a problem. You can use the drop down boxes under each product option to select the PICKUP option, usually located at the bottom of the drop down box. Have a look through to informaiton below ot make sure you are able to make pick up arrangements.

 

Where are you located and when can I pick up?

Our pickup warehouse is located at 30 Alexander Ave, Taren Point, NSW, 2229. We are option for pickups Monday - Friday, 9am - 4:30pm by appointment. You MUST make arrangements to pick up your order in advance. Orders can usually be picked up as soon as one working day after the order has been placed. Please email or call us in advance to make sure we can accomodate your arrival time and date.

 

Do you have pickup locataions in other states?

No, unfortuantely our only pickup locatation is south of Sydney.

 

What do I need to bring with me? Can someone else pickup my order?

You will need to bring with you a copy of your paypal order confirmation. You can have a friend pick upi your order for you as long as they have this infomration and you confirm with us in advacne who will be picking up the order.

 

Do you open on weekends at all?

No, unfortunately we are busy using our own equipment on the weekends and the warehouse is closed for pickups.

 

How long do I have to pick my order up?

We ask that you pick up your order within a week unless previously arranged with a customer service representative.

PICKUPS