Help?
Need help with an online order or a general enquiry? Click here to fill in our enquiry form or send an email to frontdesk@hfindustries.com.au and we will respond to your enquiry as soon as possible.
Looking for an answer right away? have a look through our help section below and see if we can answer your question here:
ORDERING
The HF Industries Online Store reserves the right to cancel an order that can not be completed or increase pricing at any time. For the most up to date information and pricing please make sure you refresh your browser. If any changes are made to an order will we will notify the customer asap.
What are your return or exchange policies? Will HF return an item if I decide it is not what I want?
Unfortunately we do not exchange items unless they have a manufacturers defect fault. We urge all our customers to choose their items carefully because we cannot accept returns. Under some circumstances, if a return is arranged with HF Customer Service at the customers expense, your delivery fee will not be refunded and a restocking fee may apply.
How do I place an order on the HF Online Store?
If you would like to purchase an item on the HF Online Store, next to the item, click the button that says “Add to Cart” Or click on the Item Box to open the options gallery. When you are taken to the payment page, if you wish to continue shopping you may return to the HF Online Store using the back button or “continue shopping” button. When you are ready for payment continue on to the PayPal checkout making sure that everything listed in your shopping cart is correct.
Do I have to have a PayPal Account?
You do NOT need to have a PayPal account to use the HF Online Store Checkout. PayPal is a great third party payment system that can assist you with a lot of your online shopping needs with secure payment, although, you do not need to have an existing account or set a new one up, to use this payment service.
What if I don't know which product is right for me?
Easy, we love helping people. Just fill in our contact us form and we will get back to you with as much infromation as you need to make the best choice for you.
Is there another way to order and pay if I am not comfortable paying online using PayPal?
If you feel uncomfortable ordering online or paying via PayPal Credit Card services, you may contact us directly and place your order over the phone or via email by sending your order through to our contact email address. Someone will be in touch with you in regards to payment and processing your order from there.
How will I know if an item is in stock?
If items are not in stock we will generally try and place a notice on the product page listing them as out of stock. If we don’t get to this in time before your order has been placed we will notify you that it is out of stock and ship as soon as it is available or refund your money.
Do you ship internationally?
Please be aware, at this time we are unable to ship outside of Australia from the Online Store. If you wish to purchase product from outside of Australia, please email us about ordering direct with a Sales Representative.
TERMS OF SALE
Back Order & Custom Order Arrival Times:
All arrival times are estimated to the best of our ability at the time of quote. Due to disruption to manufacturing, the global freight crisis, heightened demand, and periodic industrial strike action at the ports, delays may occur. Unfortunately, we can not guarantee arrival times and can only provide an estimated arrival window.
If you are unable to accept your order at the time of arrival, storage fees may apply.
In circumstances where there is an extended delay in acceptance, the stock will be offered to the next customer in line, and your equipment will be re-ordered with your new arrival request in mind. We order all equipment in a timely manner to the best of our ability, though we can not confirm nor guarantee an arrival date.
Please note that your order may be subject to any price increases or freight adjustments that occur during this time.
Delivery:
Delivery is to the kerbside only. Some Self-assembly may be required unless otherwise stated. Arrangements to bring the shipment indoors need to be made privately due to COVID precautions and freight company policy. In some regional areas, collection from the depot may be required.
Freight Quotes:
Freight pricing and requirements are changing frequently in line with OH&S regulations. In the event that requirements change between the time of the quote and the arrival of back-ordered or custom-ordered equipment, additional charges may apply.
Deposit:
To place a backorder, a 30% deposit amount is required to confirm the order. The deposit amount is non-refundable unless the order takes longer to arrive than the estimated window provided. At this time, you will have the option to wait or cancel the order for a refund of the deposit, less any credit card fees that may have been incurred. No refund is available for custom orders. Your order will not be allocated until your deposit has been received. A 50% deposit may be required to secure a custom order.
Balance of Payment:
The balance of your payment will be due as the container vessel is arriving in Sydney. Our accounts department will contact you to make arrangements for this payment.
Payment Information:
We do not keep your payment details on file for privacy reasons.
Returns & Exchange:
Unfortunately, we are not able to provide exchanges on items or accept returns for change of mind. All sales are final. In the event that there is a problem with your order on arrival, our service and support team will be happy to assist you. If you have placed a backorder with a deposit and the order has been delayed beyond the estimated arrival window, your deposit may be eligible for a refund if you wish to cancel the order. Under these circumstances, you will be asked to confirm your return payment information both over the phone and in writing. Refunds are not available for custom orders.